At Alpha Healing Store, customer satisfaction is our top priority. We strive to process and deliver every order promptly and accurately. However, we understand that there may be instances where a cancellation or refund is necessary. Please review our policy below:

1. Order Cancellation Window

Customers may request to cancel their order within 2 hours of placing it.

  • Once the order enters the fulfillment or shipping process, cancellations will no longer be possible.
  • We recommend reviewing your order details carefully before completing your purchase.

2. Stock Availability

  • If a product is out of stock or unavailable, we will notify the customer immediately.
  • In such cases, the order will be canceled, and a full refund will be issued promptly.

3. Cancellation Due to Payment Issues

  • Orders placed without successful payment confirmation will not be processed.
  • Non-receipt of payment within the expected timeframe will result in automatic cancellation.

4. Customer-Initiated Cancellations

  • Cancellations requested by customers beyond the 2-hour window may not be possible if the order has already been dispatched.
  • If you wish to cancel your order, please contact our customer support team with your order number and reason for cancellation.

5. Disputes & Product Concerns

  • If you receive a product that appears to be incorrect, damaged, or not as described, please contact our customer care team within 48 hours of delivery.
  • We will evaluate the issue and offer a resolution, which may include a replacement or refund.

6. Important Notes

  • Orders cannot be canceled once they have been shipped.
  • Shipping fees (if applicable) are non-refundable once an order is dispatched.
  • Refunds may only be issued after product return (if required) and inspection.